ICT Technician

JOB TITLE:          ICT Technician (Digital Skills, Telecommunications & Cyber Security)

TEAM:                       Operations and Facilities Directorate

REPORTS TO:           Director of Operations and Facilities

JOB PURPOSE:         

To provide comprehensive on-island ICT and telecommunications support across all AIG departments and Two Boats School, playing a key role in supporting AIG’s transition to a cloud-based infrastructure and modern digital working practices. The role acts as the local hands-on technical presence supporting users, devices and systems on-island, manage front-facing telecommunications services, as well as delivering digital skills development, and contributing to cyber security resilience in line with AIG policies.

MAIN DUTIES:

1.     Act as the on-island hands-on technical presence for AIG’s external ICT service partner, completing practical tasks that require physical access and supporting remote engineers by providing timely escalation and feedback.

2.     Provide first-line ICT support to AIG departments and school, resolving day-to-day issues with devices, connectivity, Microsoft 365, printers, Wi-Fi and access.

3.     Support the migration and ongoing use of cloud-based platforms (including Microsoft 365, Teams, SharePoint, OneDrive), helping staff adjust to new digital workflows.

4.     Configure, deploy and maintain end-user devices, including device enrolment (Intune), updates, security compliance checks and basic system configuration.

5.     Maintain accurate ICT asset and stock records, including tracking equipment, auditing, and flagging procurement needs to ensure service continuity.

6.     Support AIG’s customer-facing telecommunications services, including SIM and eSIM administration, device setup, activation, troubleshooting, and service processes, and act as the technical liaison with our provider’s online systems.

7.     Keep accurate telecom service logs, incident records, stock usage and customer interaction notes, escalating issues appropriately.

8.     Deliver learning sessions and one-to-one support to build digital confidence across government, and produce simple user guidance tailored to different skill levels.

9.     Promote cyber security awareness and good practice, support Home Office cyber-security programmes, and assist with enforcement of controls such as MFA, permissions, device compliance and safe system use.

10.  Act as a local point of contact for ICT and cyber-security concerns, and contribute to continuous improvement of ICT services, telecommunications support and digital capability across AIG.

PERSON SPECIFICATION: Knowledge, skills, experience and personal attributes

Essential 

• Proven experience providing ICT support in a business or government setting.

• Strong working knowledge of Microsoft 365 (Teams, Outlook, OneDrive, SharePoint) and confidence supporting users with these tools.

• Ability to explain ICT systems and processes clearly to colleagues with varying digital ability, in a supportive way.

• Experience supporting or delivering training, workshops or learning sessions.

• Understanding of cybersecurity risks and safe user practice in a digital environment.

• Ability to work independently on-island, while collaborating effectively with remote support teams.

• Disciplined, methodical and proactive approach to problem-solving, with strong attention to detail.

• Clean driving licence for Class A vehicles.

  
  Desirable Criteria

• Experience supporting cloud-based infrastructure or system migrations.

• Familiarity with device management tools such as Intune.

• Interest in training or certifications (CompTIA A+ or similar).

Confidentiality

The postholder must maintain confidentiality at all times, particularly when accessing systems, devices and information during support tasks, and must handle personal and sensitive data in line with AIG policies and procedures.

Line Management

This post is employed by AIG and as such will report directly to the Director of Operations and Facilities. Day-to-day technical tasks and priorities will be directed by AIG’s external ICT service partner, while AIG will manage all HR matters including performance, attendance, welfare, and leave.

This Job Description indicates the main duties and responsibilities of the post.  It is not intended as an exhaustive list.

The Ascension Island Government (AIG) reserves the right to amend this Job Description from time to time according to operational needs.  Any changes will be discussed with you and confirmed in writing.  Please note that you share with AIG the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.

January 2026